This program will give you the primary set of Windows skills that are relevant across multiple solution areas in a business
environment. Students will learn how to install and customize Windows operating systems and apps, integrate and control access to
domains and cloud services, and migrate and synchronize settings across multiple devices. Students will also gain the knowledge and
skills you need to support the Windows operating system and solve technical troubleshooting problems in a Windows and Windows
Server R2 networking environment.
This course is intended for IT professionals who administer and support Windows PCs, devices,
users, and associated network and security resources. The networks with which these professionals typically work are configured as
Windows Server domain-based environments with managed access to the Internet and cloud services.
This course is also intended to
provide foundation configuration skills for Enterprise Desktop/Device Support Technicians (EDSTs) who provide Tier 2 support to
users who run Windows desktops and devices within a Windows domain environment in medium to large enterprise organizations.
This course is also intended for experienced information technology (IT) professionals that remotely manage and maintain
Windows® desktops and devices, and desktop support technicians and IT consultants who support small and medium-sized
Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation,
performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and
printers, authentication, endpoint security and policy, operating system and data recovery.
Total Hours: 80 clock hours
Time required for completion: 2+ weeks (10 days)
Potential Certifications: MCSA Windows
Prerequisite: CompTIA A+ and CompTIA Network+ Certification
Certification Exams: 2 MCSA Windows
Summaries of Courses:
- Configuring Windows 5 days, 40 hours
- Supporting Windows 5 days, 40 hours