The ITIL V3 Foundation Program is designed to teach you on the ITIL best practices service life-cycle approach, provides IT Mangers Practitioners and anyone who uses IT services with a practical understanding of key concepts, principles, processes and functions that enables successful IT Services Management (ITSM) provision.
This program is designed for organizations that want their teams to quickly understand, and experience the requirements of effective IT service management and how that can be achieved through the application of ITIL.
It identifies the need for IT Service Management guidance to support the people/process/technology triad for all IT services; Discusses approaches to IT Service Management; Introduces the Information Technology Infrastructure Library as an IT Service framework; Helps student understand how their proper application can bring stability and predictability to IT Service delivery.
Total Hours: 24 clock hours
Time required for completion: Less than one week (3 days)
Potential Certifications: ITIL V3 Certification
Prerequisite: experience in IT Support and IT Delivery Service
Certification Exam: ITIL V3 Certification
Summaries of Courses: