What Does IT Do? 6 More Professions and Their Responsibilities

Our previous post went into what people in these five different IT positions actually do: associate network engineer, DevOps engineer, information security engineer, information security analyst, and network and systems administrator. Today we’re going to explore six more IT jobs to help you find the IT career best suited for you. 

Service desk analyst

A service desk analyst is responsible for handling support tickets. These tickets can vary from employee calls about forgotten passwords to software and hardware configurations. They are typically the most entry-level of entry-level IT positions dealing with employee and contractor requests. Most of the repeatable, easily-documented, and low-risk computer work is done by a service desk analyst.

Service desk analysts typically spend their days on the phone in a call center while operating a support application on a company intranet. They are more commonly found at large companies with thousands of employees and contractors where simple, repeatable requests are frequently made.

Field service technician

A field service technician works in “the field.” The field is not a literal field where grass gently grows and bison roam. “The field” is a term that means “on-site” either in an office or a data center or some company-operated facility. Though many computer and support requests can be handled remotely nowadays, there is still the need to do work in person. Even in the most sophisticated data centers, humans need to unbox new servers, put them in rack mount systems, and hook up cables.

Outside of the data center, a field service technician might work in one or more offices at a campus for a large company. They are often called in to do physical work on a computer, like memory (RAM) upgrades and replacements, troubleshoot real-world interfaces like ethernet ports and power outlets, or fix a paper jam on a printer. 

Data support technician

In organizations that generate, analyze, or store significant amounts of data, data support technicians help take care of all that data. They deal with documents across the organization (think Microsoft SharePoint or Confluence or internal wikis), generate and maintain reports and dashboards for business leaders, and perform a lot of data validation. When a large organization needs to know how many laptops have been deployed to remote employees, a data support technician might answer that question.

Data support technicians are very important at large organizations and fast-growing companies. Many companies nowadays are getting into data science and “big data,” which means data support is quickly becoming an in-demand role.

Desktop support administrator

Desktop support administrators are the people who fix your computer problems. Blue screen of death? USB drive won’t show up? Can’t connect to the U: drive? PC load letter? Ransomware or malware problems? All that stuff is diagnosed and fixed by a desktop support administrator (also known as a desktop support technician).

There are several tiers of desktop support. Top-tier support admins will handle the harder problems, diving deep into the guts of an operating system. They handle kernel extension compatibility issues, hardware drivers for obscure hardware, and very specific engineering computing needs. Entry-level admins will fix broken mice and keyboards, replace monitors, and other simpler tasks.

End-user computing technician

End-user computing is a subset of a few of the roles mentioned above. They largely handle the computer support needs of non-technical users and roles. For example, they won’t support the computers owned and operated by software engineers, network engineers, or other highly-technical roles because their computing needs are often more complex and require non-standard software and hardware.

Help desk technician

A help desk technician is somewhere between a service desk analyst and a desktop support administrator. Depending on the organization, it may be full-time telephone and help desk ticket requests, or it could be part telephone/help desk and part desktop support administration. Different companies will have different role expectations for a “help desk technician” and it’s not a particularly standard title in the IT industry.

Want to learn more about IT positions and how you can get qualified for your interests? We offer career path consultations for our students.

Author: Ellis Fitch

Categories: Training & Certifications, Information TechnologyNumber of views: 158


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