The ITIL V3 Foundation Program is designed to teach you on the ITIL best practices service life-cycle approach, provides IT Mangers
Practitioners and anyone who uses IT services with a practical understanding of key concepts, principles, processes and functions that
enables successful IT Services Management (ITSM) provision.
This program is designed for organizations that want their teams to
quickly understand, and experience the requirements of effective IT service management and how that can be achieved through the
application of ITIL.
It identifies the need for IT Service Management guidance to support the people/process/technology triad for all
IT services; Discusses approaches to IT Service Management; Introduces the Information Technology Infrastructure Library as an IT
Service framework; Helps student understand how their proper application can bring stability and predictability to IT Service
Total Hours: 24 clock hours
Time required for completion: Less than one week (3 days)
Potential Certifications: ITIL V3 Certification
Prerequisite: experience in IT Support and IT Delivery Service
Certification Exam: ITIL V3 Certification
Summaries of Courses: