Information Technology Infrastructure Library (ITIL) Courses Phoenix

ITIL Courses and training from New Horizons Phoenix will help your organization take advantage of ITIL principles.

Information Technology Infrastructure Library (ITIL) is a series of books and concepts which help guide an organization in IT best practices in order to provide quality IT services.

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• ITIL Website

Course Topics

New Horizons ITIL courses will cover ITIL v3 concepts, including:

• How to reduce IT costs
• How to improve IT services through proven best practice processes
• Improving overall customer satisfaction
• Implementing ITIL standards
• How to improve IT productivity

Key Courses

Outline	ITIL Service Management Essentials
Outline	ITIL v3 Foundation Bridge
Outline	ITIL v3 Foundations
Outline	ITIL v3 Intermediate - Continual Service Improvement (CSI)
Outline	ITIL v3 Intermediate - Planning, Protection and Optimization (PPO)
Outline	ITIL v3 Intermediate - Release Control and Validation (RCV)
Outline	ITIL v3 Intermediate - Service Design
Outline	ITIL v3 Intermediate - Service Operation
Outline	ITIL v3 Intermediate - Service Strategy
Outline	ITIL v3 Intermediate - Service Transition